About the role
Our client is hiring a Lead Customer Success Manager based in Raleigh, NC. This is a contract role with a hybrid work mode.
What you'll do
- Develop playbooks for adoption, onboarding hand-off, and renewal motions.
- Own a portfolio of 25–40 strategic customers, driving renewals and expansion in your book.
- Lead quarterly business reviews with executive sponsors across each account.
- Partner with Sales and Product to surface upsell opportunities and product gaps.
- Build customer success plans that map directly to each customer's desired outcomes.
What you'll bring
- Comfort with data — you can pull a usage report and turn it into a clear story.
- Strong written and verbal communication; comfortable presenting to VP-level stakeholders.
- Hands-on experience with a CSM platform such as Gainsight, Catalyst, Vitally, or ChurnZero.
- 7+ years in Customer Success, Account Management, or post-sales at a B2B SaaS company.
Nice to have
- SQL or BI tool (Looker, Mode, Metabase) literacy.
- Background in the customer's industry (fintech, healthcare, e-commerce, etc.).
- Experience working in a startup environment with shifting priorities.
Skills relevant to this role
Account management, Renewals & expansion, QBRs, Salesforce, Gainsight or similar, Stakeholder management
About the company
Our client is a B2B SaaS company building software for modern operations teams. The team works out of Raleigh, NC, with a hybrid culture.
Apply for this role
We respond within one business day after the role closes.