About the role
Our client is hiring a Customer Success Manager based in Austin, TX. This is a full-time role with a remote work mode.
What you'll do
- Reduce churn by surfacing risk signals early and orchestrating cross-functional saves.
- Develop playbooks for adoption, onboarding hand-off, and renewal motions.
- Own a portfolio of 25–40 strategic customers, driving renewals and expansion in your book.
- Lead quarterly business reviews with executive sponsors across each account.
- Partner with Sales and Product to surface upsell opportunities and product gaps.
What you'll bring
- Demonstrated ownership of net revenue retention or gross retention.
- Comfort with data — you can pull a usage report and turn it into a clear story.
- Strong written and verbal communication; comfortable presenting to VP-level stakeholders.
- Hands-on experience with a CSM platform such as Gainsight, Catalyst, Vitally, or ChurnZero.
Nice to have
- Experience working in a startup environment with shifting priorities.
- SQL or BI tool (Looker, Mode, Metabase) literacy.
- Background in the customer's industry (fintech, healthcare, e-commerce, etc.).
Skills relevant to this role
Account management, Renewals & expansion, QBRs, Salesforce, Gainsight or similar, Stakeholder management
About the company
Our client is a B2B SaaS company building software for modern operations teams. The team works out of Austin, TX, with a hybrid culture.
Apply for this role
We respond within one business day after the role closes.